What about the Microsoft risk? Zoom and Slack have both had growth slow as more traditional end market clients (e.g. finance) never adopt their platforms but instead just use Teams, which already integrates with Outlook etc and comes free. (We switched from a combo of Webex & Zoom to Teams in 2021.) You mention Zoom building out the suite:
"I think Zoom’s enterprise platform is being underappreciated by the market, which still doesn’t realize the breadth of products Zoom has rolled out. When Zoom became a verb, their only product with any traction was the video-calling software we’re all familar with. Over the past ~12-24 months though they have executed impressivley on a product roadmap which includes Zoom Phone, Zoom Rooms, Contact Center, Whiteboard, Team Chat, Calendar, and Zoom IQ for Sales. Enterprise customers can buy the whole suite of products in a bundled offering called Zoom One."
This rollout comes across as "oh shoot we realized too late Microsoft has an incredible moat and now we are trying desperately to compete with Microsoft by building a broader suite" - I know that my company would never switch from Microsoft (too entrenched with Outlook/Excel/etc) - are there end market industries for which the Zoom suite actually makes more sense than the Microsoft suite?
What about the Microsoft risk? Zoom and Slack have both had growth slow as more traditional end market clients (e.g. finance) never adopt their platforms but instead just use Teams, which already integrates with Outlook etc and comes free. (We switched from a combo of Webex & Zoom to Teams in 2021.) You mention Zoom building out the suite:
"I think Zoom’s enterprise platform is being underappreciated by the market, which still doesn’t realize the breadth of products Zoom has rolled out. When Zoom became a verb, their only product with any traction was the video-calling software we’re all familar with. Over the past ~12-24 months though they have executed impressivley on a product roadmap which includes Zoom Phone, Zoom Rooms, Contact Center, Whiteboard, Team Chat, Calendar, and Zoom IQ for Sales. Enterprise customers can buy the whole suite of products in a bundled offering called Zoom One."
This rollout comes across as "oh shoot we realized too late Microsoft has an incredible moat and now we are trying desperately to compete with Microsoft by building a broader suite" - I know that my company would never switch from Microsoft (too entrenched with Outlook/Excel/etc) - are there end market industries for which the Zoom suite actually makes more sense than the Microsoft suite?
Interesting writeup, as usual. But why would people pay Zoom when Google Meet, Skype, Facetime, What's App and more are all free?